fchai is committed to protecting the personal data of every Filipino player. This Privacy Policy explains exactly what data we collect, why we collect it, and how it is safeguarded.
Last updated: June 2026 | Effective date: June 1, 2026
This Privacy Policy ("Policy") sets out how fchai ("fchai," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "User," or "Player") who access or use the fchai platform at fchai.vip, the fchai mobile application, and any related services (collectively, "the Services").
fchai is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its implementing rules and regulations. This Policy reflects our obligations as a personal information controller under Philippine law and our commitment to handling your data with transparency, integrity, and care.
For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, fchai acts as the Personal Information Controller (PIC) in respect of the personal data you provide when using our Services. All data processing activities are conducted under fchai's direction and in accordance with this Policy.
Inquiries regarding this Policy, requests to exercise your data rights, or complaints about our data handling practices should be directed to our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
fchai collects personal data through several channels, including account registration, identity verification, platform usage, and customer support interactions. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID (e.g., Philippine passport, SSS card, UMID, driver's license, PhilSys ID) | Account registration, KYC verification |
| Contact Data | Email address, Philippine mobile number (09XX format), residential address | Account registration, profile updates |
| Financial Data | GCash account number, Maya account, bank account name and number (BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal amounts | Payment processing, withdrawal requests |
| Technical Data | IP address, device type and OS, browser type, session duration, login timestamps | Automatic collection during platform use |
| Gameplay Data | Games played, bet amounts, wagering history, bonus utilization, game session records | Platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
fchai does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless compelled by specific legal requirements.
fchai processes your personal data for the following purposes:
fchai processes your personal data on the following legal grounds under the Data Privacy Act of 2012:
fchai retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law, whichever is longer. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
fchai implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
While fchai employs industry-standard security practices, no system is entirely immune to breach. In the event of a personal data breach affecting your rights and freedoms, fchai will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fchai:
To exercise any of the above rights, please contact fchai's Data Protection Officer as described in Section 14. fchai will respond to verified requests within thirty (30) days, as required by Philippine law.
The fchai platform is strictly for individuals aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. fchai does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process, and accounts found to belong to underage individuals will be closed immediately, with any deposits returned and gameplay history voided.
If you believe that a minor has registered on the fchai platform or that their personal data has been collected, please contact our support team immediately so that appropriate action can be taken.
Some of fchai's service providers and game partners are located outside the Philippines. Where personal data is transferred internationally — for example, to game providers' servers or cloud infrastructure — fchai ensures that such transfers are conducted under appropriate safeguards consistent with the requirements of the Data Privacy Act of 2012, including contractual data protection clauses that impose equivalent protections to those available under Philippine law.
fchai does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing additional contractual, technical, or organizational safeguards.
fchai reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, service offerings, or applicable legal requirements. Material changes will be communicated to registered users via the email address on file or through a prominent platform notification no less than fourteen (14) days before the changes take effect.
The "Last updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the fchai platform following the effective date of any update constitutes your acknowledgment of the revised Policy.
For questions, requests to exercise data rights, or concerns about this Privacy Policy, please contact fchai's Data Protection Officer through the following channels:
If you are not satisfied with fchai's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the government body responsible for administering and enforcing the Data Privacy Act of 2012.
Six commitments behind our privacy practices
Every piece of data exchanged between your device and fchai — login credentials, payment details, game activity — is protected by industry-standard 256-bit SSL encryption. Your data travels securely, whether you're on GCash in Manila or mobile data in Davao.
fchai operates in full compliance with the Philippine Data Privacy Act of 2012. A dedicated Data Protection Officer oversees all data processing activities. Your rights to access, correct, and delete your data are recognized and upheld as required by Philippine law.
fchai does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used exclusively to provide and improve our services, comply with legal obligations, and protect account security. Full stop.
We collect only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect biometric data, health records, or political information beyond what Philippine KYC requirements demand.
fchai publishes clear retention timelines for every category of data we hold. Account and transaction records are kept for 5 years as required by AML law, then securely deleted. We don't hold your data indefinitely — just as long as the law requires.
In the unlikely event of a data breach affecting your rights, fchai is committed to notifying affected users and the National Privacy Commission within the timeframes mandated by the Data Privacy Act of 2012. You will never be kept in the dark about a breach affecting your account.
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